InRoom Connections | Staff Tech Support

A WiFi Marketing and Guest Service Tool that increases your social presence and guest satisfaction! Featuring:

Unmatched Technical Support Tailored to Your Front Desk Staff.
Our HSIA is packaged with support, so your staff members won't be required to be computer or Internet experts. InRoom Connections assumes full responsibility for maintaining the equipment and providing user support.
Support does not stop at answering the Guest Call.
Our solution is comprehensive. The guest loyalty is won by all members of your staff working as one, all being informed and confident in the amenities that your guest are provided.
Our support model fully engages your property staff. Our goal is that we are the first and last call your property has to make regarding any concern for the network. From our first tier technicians to our most advanced network engineers – we are here to make your network work and provide a first class service to your guest.
When the property staff call, they get a complete status of the property, the ISP, and any ongoing issues or concerns for the property. If a guest is in need of assistance - we request to be transferred immediately, if the network is down – we call the ISP, and report status, repair process and an estimate of when the outage will be resolved, and then we do follow up calls until the issues are resolved.
Our staff understands that we work for you and your staff is on the "front line"; our support is critical guest satisfaction, the Front Desk success and the success of the property.

Staff Support Plans