InRoom Connections | Guest Tech Support

A WiFi Marketing and Guest Service Tool that increases your social presence and guest satisfaction! Featuring:

Give Your Guests the Ultimate Tech Support Experience.
Our Network Operation Center (NOC) represents one of the first and most powerful remote management systems allowing complete access and control of every device, bandwidth and user session.
We also offer round-the-clock support from our experienced and knowledgeable staff. When a guest, staff member, or property manager calls for assistance, they can rely on highly trained technicians that will listen, understand, and resolve the concern.
Any concerns that are beyond the scope of the technician you are speaking with is immediately escalated to the next level to ensure a prompt and effective handling of all calls.
In addition to this 24/7/365 support, every single ticket is reviewed, and every call is available to be reviewed for Quality Assurance.
On any call that doesn't reach 100% satisfaction – the next business day our Network Operations Center performs a follow-up call to the guest, Front Desk, and management – as directed by our processes and the property requirements.
Only with this kind of control can you guarantee customer satisfaction!

Superior Guest Support